RETURNS

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order for a 20% restocking fee (except for certain circumstances). You can return your product for store credit or a different product (minus shipping).

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must not be opened and be returned in original packaging
  • Your item costs will be refunded, but the shipping charges will not.
  • Buyer has violated the Purchasing Terms and Conditions.

To initiate a return or exchange, please complete the following steps:

  1. Email us at veterinarian@nutripetpak.com with your order ID and the products you wish to return or exchange from your order
  2. We will send you a confirmation email with a prepaid shipping label
  3. Send all items back to us using the label provided

Additional Information:

  • You can expect a refund in 5-10 business days upon receiving the return items
We cannot take returns if you have violated Standard Process's Terms of Use or Purchasing Terms and Conditions. If it is a first time offense, we may allow returning the products for a 20% restocking fee.