Return Policy

RETURNS

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method (minus shipping).

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must not be opened and be returned in original packaging
  • Your item costs will be refunded, but the shipping charges will not.
  • Buyer has violated the Purchasing Terms and Conditions.

To initiate a return or exchange, please complete the following steps:

  1. Email us at veterinarian@nutripetpak.com with your order ID and the products you wish to return or exchange from your order
  2. We will send you a confirmation email with a prepaid shipping label
  3. Send all items back to us using the label provided

Additional Information:

  • You can expect a refund in 5-10 business days upon receiving the return items
We cannot take returns if you have violated Standard Process's Terms of Use or Purchasing Terms and Conditions. If it is a first time offense, we may allow returning the products for a 20% restocking fee.